Right of withdrawal 

In accordance with the legislation in force governing online purchases benefiting from a right of withdrawal, we inform our customers that they do not benefit from this right as provided for by paragraph 12 of Article L 221-28 of the Consumer Code, concerning the conclusion of contracts for the sale of accommodation services, other than residential accommodation, and restoration. We invite you to consult, when concluding a sales contract with our company, our booking and cancellation conditions.

Tourism and Travel Ombudsman

Pursuant to Article L 616-1 of the Consumer Code, in the event of a dispute arising over a hotel reservation or during the stay at the hotel and after having contacted the reservation service of the Oustaou de Porquerolles via email to info@oustaou.com or by registered mail, and in the absence of a satisfactory response within 1 month, the customer may refer the matter to the Tourism and Travel Mediator, whose contact details are set out below:

Postal adress : Médiation Tourisme et Voyage
BP 80 303 75 823
Paris Cedex 17
Site internet : www.mtv.travel

Opposition to telephone canvassing

In accordance with Article L.223-2 of the French Commercial Code, our customers have the right to register on a list of opposition to telephone canvassing.

Owner and publisher of the site

L'Oustaou de Porquerolles is the owner and publisher of the site through SAS l'OUSTAOU DU PECHEUR, a company with a capital of € 50,000, having its registered office at :
52 rue de la Ferme - 83400 PORQUEROLLESRCS
Toulon B 901 712 240 - Intracommunity VAT number FR53901712240
Tel.: +33 494 58 30 13 - email: info@oustaou.com